Contract Opportunity: “Operations Technician” in North Carolina –


I am Raj Charan, Sr. US IT Recruiter for Indotronix International Corporation. I just looked into your profile in Dice/Monster/Database and found your skills are exactly matching with our Direct Client Requisition. I am wondering if you are available for any new assignments so that we can process your resume towards the Hiring Manager at Client Location accordingly we can schedule a Client Call.

Position – Operations Technician

Work Location: Research Triangle Park NC 27709

Start Date: 7/30/2012

End Date: 01/30/2013

Total # of positions: 1

Job Description:

QUALIFICATIONS REQUIRED- • Ability to work assigned shifts in a 24×7 operations center environment. • Basic understanding of server and networking fundamentals. • Possess sound troubleshooting skills • Is agile and timely in completing assigned tasks. • Ability to lift at least 25 pounds. • Sound written and verbal communication skills. • Is dependable, reliable and maintains a satisfactory attendance record. • Is responsive to customer needs and strives to exceed their expectations. • Continuously expands knowledge and skills to ensure personal and professional growth

QUALIFICATIONS PREFERRED- • Associates or Bachelor’s degree and/or equivalent experience. • Certification or equivalent training in related technologies EXPERIENCE PREFERRED- • 1+ years of experience in challenging technical and/or information technology related positions .


• Proactive monitoring of the following in a 24×7 operations center: -Enterprise business-critical applications and Windows/UNIX servers. -Frame-Relay/MPLS WAN and various LANs. -Secure connections between BD and partner companies, including VPN business- to-business connectivity and various DMZs facing the internet. -Enterprise Datacenter network connections, including switches and local routers. -Enterprise Datacenter infrastructure and environmental systems. Manage incoming calls with professionalism and helpful demeanor. • Escalate incoming BD Network, Server and infrastructure calls to the appropriate engineering or support resource. • Provides escalation path for BD help desks and local site IT contacts seeking infrastructure support. Create new tickets and engage Windows, UNIX, Network or Application support resources as appropriate. • Own incidents that do not require escalated support and drive them to successful resolution. • Follow shift turnover .


Raj Charan

Indotronix International Corporation

331 Main Street, Poughkeepsie, NY 12601

(845) 625-2154 x 8052 845-473-1197

: Rajcharan.recruiter Raj

Connect with me:

IIC is a 25+ years old software solutions and consulting organization providing Contract Staff Augmentation to our direct clients including Accenture, AON, Becton, Tyco, Siemens, Atos, SAS, McKenzie, Verizon Wireline, Verizon Wireless, Capgemini, Frontier, Dean Foods to list a few. Please visit to learn more about us.


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